Policies

1. Who We Are

The Arches Accola (“we”, “us”, “our”) is the data controller responsible for your personal data.
Registered address: https://archesaccola.com/
Email: book(at)archesaccola.com

If you have any questions about this policy or your personal data, please contact us at book(at)archesaccola.com.

2. Data We Collect

We may collect and process the following categories of personal data:

  • Contact information (e.g., name, email address, phone number)

  • Account details (e.g., username, login information)

  • Technical data (e.g., IP address, browser type, device information)

  • Usage data (e.g., pages visited, time spent, interactions)

  • Communication data (e.g., messages you send via contact forms)

3. How We Use Your Data

We process your personal data to:

  • Provide and improve our services and website

  • Communicate with you (e.g., customer support, newsletters if you subscribed)

  • Analyze usage and improve site performance

  • Comply with legal obligations

4. Legal Basis for Processing

We process personal data based on:

  • Your consent (e.g., newsletter subscriptions, marketing cookies)

  • Contract performance (e.g., providing services you requested)

  • Legitimate interests (e.g., website security, analytics)

  • Legal obligations (e.g., record keeping, tax compliance)

5. Data Retention

We only keep your data as long as necessary for the purposes described above or as required by law. After that, your data will be securely deleted or anonymized.

6. Sharing Your Data

We do not sell your personal data.
We may share it only with:

  • Trusted service providers (e.g., hosting, analytics, payment processors)

  • Legal or regulatory authorities when required by law
    All such parties are bound by confidentiality and data protection agreements.

7. International Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure appropriate safeguards (such as EU-approved Standard Contractual Clauses) are in place.

8. Your Rights (GDPR Articles 15–22)

You have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Request erasure (“right to be forgotten”)

  • Restrict or object to processing

  • Data portability

  • Withdraw consent at any time (without affecting prior lawful processing)

To exercise these rights, contact us at book(at)archesaccola.com.

9. Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on this page, with the “Last Updated” date shown below.

Last updated: [Insert Date]

Cookie Notice

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us make the site function properly and improve your experience.

2. Types of Cookies We Use

  • Strictly Necessary Cookies – required for basic website operation

  • Analytical/Performance Cookies – help us understand how visitors use our site

  • Functional Cookies – remember your preferences

  • Marketing Cookies – used to deliver relevant ads (only with consent)

3. Managing Cookies

When you first visit our site, you will see a cookie banner asking for your consent for non-essential cookies.
You can change or withdraw your consent at any time via your browser settings or our Cookie Settings link.

4. More Information

For further details about our use of cookies, please contact us at book(at)archesaccola.com.

Reservation Policy:

  • Guests must provide valid credit card details or make advance payment/deposit to secure a reservation.
  • Cancellation policies vary based on apartment type and rate plan.
  • Changes to reservations may be subject to availability and additional charges.

Check-in and Check-out Times:

  • Check-in time: 2:00 PM
  • Check-out time: 10:00 AM
  • Early check-in and late check-out requests are subject to availability and may incur additional charges.

Payment Policy:

  • Payment for the entire stay is due upon check-in.
  • Acceptable forms of payment: credit cards, bank transfers, MPESA etc.
  • We do not accept cash payments at the apartments.
  • A security deposit may be required upon arrival.

Cancellation and No-show Policy:

  • Cancellations made 7 days prior to arrival are eligible for a full refund.
  • No-shows will be charged the full amount of the reservation.

Pet Policy:

  • Unfortunately, we are unable to host your pets at our current location. 

Smoking Policy:

  • Our apartment and its compound are smoke-free. Smoking is strictly prohibited indoors and within the compound.
  • Designated smoking areas are available outside the premises.

Privacy Policy:

  • We are committed to protecting your privacy and personal information.
  • Information collected during booking and stay is used solely for operational purposes.

Accessibility Policy:

  • Our apartment is committed to providing accessible accommodations and facilities for guests with disabilities.
  • Please contact us directly for specific accessibility requests.

Additional Policies:

  • Use of apartment facilities such as the gym, spa, pool, (where available) etc.
  • Conduct and behavior expectations while on hotel premises.